Experience:

I’ve 20 years experience in roles often operating as a website product owner, growing brands such as Hotel Chocolat and Radley London, addition to aspects of Manchester United’s on site enhancements and migration projects to new platforms. I establish the product roadmap, and write the stories needed for product requirement documents considering both UX and UI. The backlog is then managed using Jira tickets inline with an agile scrum / kanban delivery methodology for development and UAT. Experience includes: management of sites, domains, hosting, CDN’s, System Integrators, Security (HTTPS, SSL, PCI, GDPR, Fraud, Antispam) , URL permalinks, Checkout, Currencies, Payments, Shipping, Languages, My Account and User management. My roles include project P&L, budgets, staff and agency management, in addition to ongoing reporting.

Skills:

• Budgets – Costings Commercials Legals
• Product Vision Roadmap – Owned the product vision and roadmap
• Collaboration – cross-functional teams (SI’s, developers, designers, marketing) agile development
• Backlog – priority items based on user needs, business objectives, and environmental impact potential.
• Discovery – BA Requirements Prioritsation Epics-stories Sprints
• KPI owner – Defined and tracked key performance indicators (KPIs) including user engagement
• Platforms – Salesforce, Magento, Shopiy, Scayle, WordPress
• Tech – CDN, WAF, DNS, CMS, PIMs, OMS, Payments, CDPs et al