At no other time in history have businesses had more access to customers at scale than they do now, and product development stands to benefit from this perhaps more than any other group. Input from social media, though, can be [...]
Social media can play a wonderful role in HR, as well: encouraging employee engagement, finding and connecting with new recruits, and even helping with retention efforts. A word about governance: Depending on the culture at your organization, your HR department [...]
Your social authority is vital, and effective branding can go a long way to establishing your authority as a brand. Social channels also provide you with exciting possibilities to express your brand and increase brand impressions. Make sure your avatars [...]
"How often do I need to update my account?" is a common question, and there is no right or wrong answer here—no best practice set in stone. It simply depends on your audience, their appetite, and what you have to [...]
What kinds of content to publish and share A common (and understandable) mistake that many people make as they're diving into social engagement is to limit their content to promotional updates. This is reflective of the traditional marketing world in [...]
Keep in mind that neither your customers' experience nor your brand starts with Twitter, Facebook, or your blog. Social media should take your existing brand and solidify it, galvanize it, and bolster it. Your efforts in social media should be [...]
