eCom Customer Service Experience: My first role at Hotel Chocolat was a year managing the customer service team. Giving me results-oriented E-commerce Customer Service Management experience at Hotel Chocolat, prior to then Radley London and Manchester United [...]
Warehouse & Shipping Experience: Whilst at Manchester United i worked with the team to migrate the ecommerce business in house from Fanatics. This involved sourcing all new 3rd party logistics in regards to localisation, warehouse and shipping. [...]
eCom Merchandising Experience: 2O years working with / as a part of eCommerce Merchandising Management in driving online sales growth through strategic product assortment, data-driven decision-making, and effective website optimization. Proven ability to manage and motivate teams, [...]
Marketplaces Experience: Whilst at Radley London i had my first experience working with Marketplaces with sales of £2m+, growing in the USA. Working with a specialist in house we went through all aspects, from initial set up [...]
CRO With a proven track record in e-commerce conversion rate optimisation (CRO), my experience at Hotel Chocolat, Radley London, and Manchester United has equipped me with a deep understanding of on-site eCom customer behaviour (ux and ui) [...]
Online Trading Experience: I’ve 20 years experience in eCom roles including those as an eCommerce Trading Manager, looking after a team of trading execs, growing brands such as Hotel Chocolat, Radley London and Manchester United. Across platforms [...]
